You can save time and frustration whether you are waiting to get a package, require shipment assistance, or need to file a complaint, knowing how to contact Aramex Qatar can save you a lot of time. To provide all customers with the opportunity to receive prompt assistance, Aramex has a number of official channels, including online forms, WhatsApp, live chat, and a special complaints portal. This guide is divided into easy steps to ensure any person can follow each method.
Contact Aramex Qatar Through the Online Support Form
The Support Form on Aramex.com is one of the simplest methods of contacting Aramex. This type is used to make general inquiries, to track issues, delivery concerns or to ask questions about your shipment.
How to Submit the Support Form
- Visit the official Aramex CareHub Support Form.
- Choose the subcategory that corresponds to your concern (e.g. shipment issue, delay inquiry etc.).
- Fill in the required fields:
- Requestor Name
- Country (select Qatar if applicable)
- Email Address
- Shipment Number (Air Waybill / AWB)
- Additional Mobile Number (optional)
- Subject
- Description of the issue
What Happens Next?
Upon filling out the form, Aramex will normally respond to the email you have given. Their team can seek additional information, inform you about your shipment or forward your case to the appropriate department.
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This option is best for:
- Tracking or delivery clarification
- Updating shipment details
- Asking general questions
- Reporting minor issues
Using the Director Complaints Portal
Should you have made attempts to find assistance through the normal support and still require help or your problem is urgent or severe, you can escalate your case via the Director Complaints Portal of Aramex Qatar. This platform forwards your complaint to the top management to be reviewed.
How to File a Complaint
Fill in the required fields on the complaints portal:
- First Name & Last Name
- Qatar Mobile Number (+974)
- Email Address
- Complaint or Case Reference ID
- Relevant Shipment Number
- Complaint Description (explain your issue clearly and in detail)
This method is ideal for:
- Long-delayed shipments
- Unresolved issues with customer support
- Complaints requiring managerial attention
- Repeated service issues
Be as concise as possible in explaining the issue- give dates, shipment numbers, and screen shots where necessary.
Contact Aramex Qatar Customer Service Directly
If you prefer speaking to someone or need immediate help, Aramex provides several direct support channels.
WhatsApp Support
The customer care on WhatsApp can be contacted at: 0097145031111
This channel is quick and suitable for:
- Shipment tracking updates
- Questions about delivery
- Getting general assistance
Live Chat
Another service provided by Aramex is Live Chat on their mobile application and the Internet. This can be useful in case you want to chat with a customer service agent in real-time.
Call Your Local Aramex Qatar Hotline
Aramex has a country contact number. During the regular working hours, you can directly contact the Qatar customer care phone and talk to an agent. Phone: (See the Aramex Qatar site to get the most recent phone number.)
Frequently Asked Questions
Based on Aramex Qatar’s official FAQ page, here are the answers to the most common questions customers ask:
Does Aramex Qatar have a Customer Service Charter?
Yes. Aramex follows a Customer Service Charter to ensure consistent, reliable, and responsive service. The charter outlines the company’s commitment to delivering packages responsibly and efficiently.
How do I file a claim for lost or damaged items?
Aramex recommends contacting the shipper (the store or seller) directly. They are responsible for initiating replacements or compensation requests.
What if my parcel arrives damaged?
Check whether the damage is only on the outer box or also inside. If the contents are damaged, contact the shipper. If it’s only the packaging, the shipper should file a claim under Aramex’s policy.
How do I get proof of delivery (POD)?
You can:
- Check your shipment tracking page for delivery status.
- Request POD through Aramex’s support channels (WhatsApp, live chat, or support form).
Always include your AWB (Air Waybille) number to receive faster service, use the Support Form to address common problems, and resort to the Director Complaints Portal to solve serious or unresolved problems. It is also useful in saving the WhatsApp support number to keep updated. Through these steps and the available contact options, you can easily contact Aramex Qatar and be sure that you can solve any problem concerning shipment or services.
